Due to the COVID-19 outbreak, many airlines have temporarily limited the number of commercial flights, keeping public health and safety at the forefront. Because of this, shipping times may be delayed. We want to ensure all our loyal customers that they will receive their package, however, it may take longer than usual.
Please understand that these delays are only temporary due to COVID-19. We still have faster shipping times, more transparency, and better support than any other.
US: 7-20 days CA: 16-24 days UK: 5-10 days International: 7-25 days
While we all face these hardships together, we hope this brings our community closer as we continue to provide you with the best customer service with the quickest shipping times possible.
We thank you for your understanding, if you have any questions or concerns please don't hesitate to reach out to us. Contact us
We are doing everything we an to ensure the continued sanitization of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy too.
It depends on where you are.
Average processing time is 2-3 business days. (May take up to 5 days)
Average shipping time is 7-14 business days.
Due to the unpredictable nature of shipping, it can sometimes take up to 25 business days.
Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.
Delivery details will be provided in your confirmation email.
Just head on over to our track your order page. It's simple and easy to use, for you to accurately know where your package is at all times.
Yes, we ship all over the world for free, take advantage of this while it lasts!
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Due to COVID, unfortunately no. But as soon as we can offer it, we will certainly do so!
Our incense burners being ceramic can but not often arrive broken. No worries, we will gladly provide you with a replacement, free of charge. Just shoot us an email and we'll take you through the process.
We aim to provide the best quality products and to make sure all our loyal customers are happy, but if for some reason you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
For some reason if you need to cancel your order. Just head over to our contact us page which further explains how to do so.
Yes. We do of course recommend our incense cones, however, you may use any incense cones to your liking, so long as they are backflow incense cones. Backflow incense cones have a hollow chamber inside which allows them to create the cascading smoke effect.
Great question! Simply make sure that there is no draft in the room. So long as there is minimal air movement while the incense burner is in use, you should see the beautiful cascading effect flow down the incense burner/ holder.
Short Answer, Yes. However, It’s important to note that dogs/ cats have lungs that are much more sensitive than us. For this reason we recommend opening windows and maintaining adequate ventilation whenever your furry friend is in the room. Keep the incense tightly secured where your cat/ dog cannot play with it or knock it over. Make sure that your pup/ kitty doesn’t ingest incense as it can be poisonous.
If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!
Simply.. with our stock and supply being so limited (depending on the product), we try to keep an accurate count throughout the day. Generally our stock quantities are update once in the morning. However, you may see them updated more frequently due to availability.
We highly recommend you to only burn the incense cones when they are on top of the incense burner. It is also recommended that you do not use/place the incense burner on a table that is white or that is unprotected, it is recommend that you place/use the incense burner on top of a mat or pad to protect whatever is underneath it. Staining may occur if you use the incense cones improperly and do not place them on top of the burner/holder them selves. We are not responsible for any damages that may have been caused by the incense cones or burners.