HOW CAN I TRACK MY ORDER?

Just head on over to our tracking page to track all orders. It's simple and easy to easy use for you to accurately know where your package is at all times. 

Click Here To Track Your Order

 

HOW LONG IS THE SHIPPING?

**Average shipping time is 7-14 business days.

Due to the unpredictable nature of shipping, it can sometimes take up to 21 business days.

Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.

WHEN WILL YOU SHIP MY ITEMS?

The normal order processing time is 1-3 business days.

 

HOW MUCH IS SHIPPING TO MY COUNTRY?

We pay for all international shipping, making it free. Take advantage of this while it lasts. 

 

DO I HAVE TO PAY DUTIES AND TAXES?

We are required by law to state the full value of your order for customs purposes; however, most of our customers have reported having no issues with parcels being stuck at Customs. That being said, unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary by country.

 

*Please make sure to place the incense cone only atop the incense burner. 
We highly recommend you to only burn the incense cones when they are on top of the incense burner. It is also recommended that you do not use/place the incense burner on a table that is white or that is unprotected, it is recommend that you place/use the incense burner on top of a mat or pad to protect whatever is underneath it. Staining may occur if you use the incense cones improperly and do not place them on top of the burner/holder them selves. We are not responsible for any damages that may have been caused by the incense cones or burners. 

 

**Click Here To Learn More About Shipping Delays During Covid-19