Due to the COVID-19 outbreak, many airlines have temporarily limited the number of commercial flights, keeping public health and safety at the forefront. Because of this, shipping times may be delayed. We want to ensure all our loyal customers that they will receive their package, however, it may take longer than usual.

Please understand that these delays are only temporary due to COVID-19. We still have faster shipping times, more transparency, and better support than any other. 

Estimated Shipping:

US: 7-20 days 
CA: 16-24 days
UK: 5-10 days 
International: 7-25 days

While we all face these hardships together, we hope this brings our community closer as we continue to provide you with the best customer service with the quickest shipping times possible.

We thank you for your understanding, if you have any questions or concerns please don't hesitate to reach out to us. Contact us

It depends on where you are.

Average processing time is 2-3 business days. (May take up to 5 days)

Average shipping time is 7-14 business days.

Due to the unpredictable nature of shipping, it can sometimes take up to 25 business days.

Please note that we will do everything in our power to honor your order in a timely manner, but we cannot guarantee a specific arrival date. Many factors will influence shipping times and the courier will ultimately be responsible for delivery. Please contact the courier directly with any questions you might have once your order has been shipped. Courier contact information is available in the tracking notification emails.

Delivery details will be provided in your confirmation email.

Just head on over to our track your order page. It's simple and easy to use, for you to accurately know where your package is at all times.

Click Here To Track Your Order

Yes, we ship all over the world for free, take advantage of this while it lasts!

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Our incense burners being ceramic can but not often arrive broken. No worries, we will gladly provide you with a replacement, free of charge. Just shoot us an email and we'll take you through the process.

We aim to provide the best quality products and to make sure all our loyal customers are happy, but if for some reason you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

For some reason if you need to cancel your order. Just head over to our contact us page which further explains how to do so.

Yes. We do of course recommend our incense cones, however, you may use any incense cones to your liking, so long as they are backflow incense cones. Backflow incense cones have a hollow chamber inside which allows them to create the cascading smoke effect.

Great question! Simply make sure that there is no draft in the room. So long as there is minimal air movement while the incense burner is in use, you should see the beautiful cascading effect flow down the incense burner/ holder.

If you have any other questions or concerns, please don't hesitate to reach out to us. We're here to help!